Last updated: September 26, 2019
Information Collection And Use
Who we share your data with
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Email address
- Telephone number
- Personal account preferences
- Transactional data, such as purchase information
- Technical data, such as information about cookies
When you interact with our website (the, Service) in the following ways you are providing active consent to the following collection and use of your personally identifiable information.
Contact: When a visitor submits information via a contact form we retain this information in order to respond to your communication. Additionally, we keep contact form submissions for 1 year for customer service purposes, we will not use the information submitted through contact forms for marketing purposes.
Shopping: We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
How Long We Retain Your Data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing , shipping addresses and transaction records. We will also store comments or reviews, if you choose to leave them.
You may request a copy of your personally identifiable information from our records. Additionally, you can request deletion of all your personal information by contacting us at [email protected]
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
As is true of most websites, we gather certain information (such as mobile provider, operating system, etc.) automatically and store it in log files. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users movements around the website and to gather demographic information about our user base as a whole. We may link some of this automatically-collected data to certain Personally Identifiable Information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. Cookies are stored and you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Our website employs the use the various third party services. Through the use of our website, these services may place anonymous cookies on the Visitor’s browser and may send their own cookies to the Visitor’s cookie file. Some of these services may include, but are not limited to: Google, Adroll, MailChimp, Instagram, YouTube and other social networks, advertising agencies, security firewalls, analytics companies and service providers. These services may also collect and use anonymous identifiers such as IP Address, HTTP Referrer, Unique Device Identifier and other non-personally identifiable information and server logs. We do not control the use of these technologies. To learn more, click here.
You may opt-out from Google’s cookies using their Ad Settings. You can also opt out of non essential third party cookies that are used on our website. To control your cookie settings for our website and for more details about the different types of cookies and how we use them , click here.
We collect personal information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. To do this, we use several common tracking tools. Our vendors may also use these tools. These may include browser cookies. We may also use web beacons, tracking pixels, and similar technologies.
You can opt out of this data collection by checking the box marked “no” on the cookie notice that appears when you visit our website. Additionally you may opt of Google’s tracking using their Ad Settings. You may also use the Network Advertising Initiative opt-out page to opt-out of some third party cookies. To find out more about how to control tracking on mobile apps and on the web, please visit http://youronlinechoices.eu.
Non-Essential Tracking Tools
Here is more information about the tracking tools we may use on the website where this policy appears. We use all of these tools to improve our site and the experience of our visitors, and to customize content and offers to you:
Google Adwords – We use the Google Adwords tracking pixel to better understand how you interact on our website and to target visitors using Google’s advertising platform. To opt out, click here.
Twitter –We may use the Twitter tracking pixel to better understand how you interact on our website and to target visitors using Twitter’s advertising platform. To opt out, click here.
Facebook – We may use Facebook, which may include Facebook Impressions, Facebook Custom Audience, and Facebook Pixel, to track your use of the site and to target visitors on Facebook’s advertising platform. To opt out, click here.
AdRoll – We may use AdRoll tracking to better understand how you interact on our website and to target visitors using AdRoll’s advertising platform. To opt out, click here.
To find out more about how to control tracking on mobile apps and on the web, please visit http://youronlinechoices.eu.
We may use third parties to help operate our website, authenticate users and deliver products and services, and may share your Personally Identifiable Information with our service providers, vendors, suppliers, and other third parties that provide products or services for or through this Service (such as website or database hosting companies, authentication providers, address list hosting companies, e-mail service providers, analytics companies, distribution companies and other similar service providers that use such information on our behalf). Unless otherwise stated, these companies do not have any right to use the Personally Identifiable Information we provide to them beyond what is necessary for them to assist us. For more information about these third party, please read our Analytics and Security and Storage section.
Security & Storage
Security: Your account (if any) is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Neche Media and Mrkt implements and maintains appropriate technical and organizational Security Measures taking reasonable steps to ensure all only authorized company administrators have access to personally identifiable information and are bound to confidentiality, business ethics, appropriate usage, and professional standards. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. The following third party security measures are used to safeguard your personally identifiable information:
Storage: Neche Media and Mrkt operates or leases secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our Clients. Notwithstanding such measures, we cannot guarantee that our security measures will prevent our computers from being illegally accessed, and the individual information on them stolen or altered.
Third Party Hosting, Serving and Storage
NECHE MEDIA & MRKT MAY CONTRACT WITH A VARIETY OF THIRD PARTY SUPPLIERS/PROVIDERS/VENDORS/SOCIAL NETWORKS FROM TIME TO TIME, TO PROVIDE FOR OUR HOSTING, AUTHENTICATION, SERVING, STORAGE AND TELECOMMUNICATION NEEDS, ETC., INCLUDING WITHOUT LIMITATION STORAGE OF OUR USERS PERSONALLY IDENTIFIABLE INFORMATION. NECHE MEDIA & MRKT SHALL NOT BE RESPONSIBLE OR LIABLE, AND HEREBY DISCLAIMS ALL RESPONSIBILITY AND LIABILITY, FOR CULPABLE (INCLUDING WITHOUT LIMITATION NEGLIGENT) ACTS OR OMISSIONS BY ITS THIRD PARTY SUPPLIERS/VENDORS.
Links To Other Sites
In the event Neche Media & Mrkt goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets as well as in the event of a bankruptcy, assignment for benefit of creditors or receivership, a customer list which may include your Personally Identifiable Information may be disclosed and will likely be among the assets transferred. You may be notified thereafter via prominent notice on our web site for 30 days of any such change in ownership or control of your personal information. Elegant Themes further reserves the right to disclose, transfer or sell your personal information to companies who are affiliated with us in our sole discretion.
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.